Refund policy
Request a return or exchange within a maximum of 3 days of receiving your order by contacting us on WhatsApp at 71120244.
Returns due to a change of mind
The product must be:
- Unopened.
- Unused.
- In its original condition and packaging.
The customer pays the return shipping cost. Only the product price is refunded; the original delivery fee is not refunded.
The refund is issued immediately after the product has been received, inspected and approved for return. The amount is transferred according to the customer's details and instructions.
Faulty or damaged products
Report any defect or damage within a maximum of 3 days of receiving the order. Send clear photos or video of the condition by WhatsApp to 71120244.
After the defect or damage has been verified:
- The product will be replaced with one in good condition.
- New Vision Optics pays the cost of returning the damaged product.
- New Vision Optics pays the delivery cost for the replacement.
If the same product is unavailable, the customer may choose either:
- A full refund of the product price.
- An alternative product of the same value.
Opened or used products cannot be returned unless a defect or damage is found.
Order cancellation
An order may be cancelled before it is handed to the delivery company. The customer receives a full refund, including the delivery fee.
Once an order has been handed to the delivery company, it cannot be cancelled. The return and exchange policy above then applies.
All return and exchange requests begin by contacting us on WhatsApp at 71120244.
New Vision Optics
Al Buraimi Governorate, Sultanate of Oman
Email: info@nvooman.com