Privacy policy
New Vision Optics respects its customers' privacy and is committed to handling personal data responsibly, protecting it and using it only for purposes related to operating the store and fulfilling orders.
Data we collect
When you use the store or place an order, we may collect:
- Your name, phone number and email address.
- Delivery address, governorate and wilayat.
- Product, order and payment amount details.
- Proof of payment sent through WhatsApp.
- Messages, enquiries and communications with customer service.
- Technical information such as IP address, device type and cookies.
We do not ask customers to share bank account PINs, verification codes or confidential banking information.
How we use data
We use personal data to:
- Create, confirm and fulfil orders.
- Verify receipt of payment.
- Contact customers about their orders.
- Prepare products and arrange shipping and delivery.
- Process returns and exchanges.
- Provide customer service and answer enquiries.
- Prevent fraud or misuse of the store.
- Improve store performance and the shopping experience.
- Meet legal and accounting requirements.
- Send marketing offers when the customer has consented.
Sharing data
We may share the minimum necessary data with organisations that help us provide our services, including:
- Shopify, which hosts the store and manages orders.
- Approved delivery companies that deliver orders.
- Communications and WhatsApp service providers.
- Technical and analytics service providers used to operate the store.
- Official authorities where there is a legally binding request.
We do not sell or rent customers' personal data to other parties.
Delivery companies
The customer's name, phone number, delivery address and shipment details are shared with the selected delivery company to the extent needed to deliver and track the order.
Payment
The available payment method is instant bank transfer. Customers send a photo of the payment confirmation through WhatsApp at 71120244 so that the payment can be verified and the order confirmed.
The store does not retain customers' bank account PINs or verification codes.
Cookies
The store may use cookies and similar technologies to:
- Operate the website and shopping cart.
- Remember visitor preferences.
- Measure and improve store performance.
- Understand how visitors use the website.
- Display relevant content or advertising when these services are enabled.
Visitors can control cookies through their browser settings or the privacy settings available in the store.
Data retention
We retain personal data for as long as needed to fulfil orders, provide customer service, meet legal and accounting obligations, and resolve complaints or disputes.
When the data is no longer needed, it is deleted or anonymised where possible, unless retention is legally required.
Data protection
We take reasonable organisational and technical measures to protect data against unauthorised access, use, alteration or disclosure.
However, no electronic method or online service can be guaranteed completely secure.
Processing by service providers
Because we use Shopify and other online services, some data may be hosted or processed by service providers inside or outside Oman, in accordance with their protection arrangements and privacy policies.
Customer rights
Customers may request:
- Information about the personal data held about them.
- Correction or updating of inaccurate data.
- Deletion where there is no legal obligation to retain the data.
- Withdrawal of consent for optional uses such as marketing.
- To object or ask questions about how their data is used.
Send requests by WhatsApp to 71120244 or email info@nvooman.com.
We may request appropriate information to verify the applicant's identity before processing an access, correction or deletion request.
Third-party links and services
The store may contain links or services provided by other organisations. These services are subject to their own privacy policies. New Vision Optics is not responsible for the practices of external websites.
Privacy policy updates
This policy may be updated when store services, data-processing methods or regulatory requirements change. The updated version will be published on this page with the date of the latest update.
Contact us
New Vision Optics
Al Buraimi Governorate, Sultanate of Oman
WhatsApp: 71120244
Email: info@nvooman.com
Last updated: 19 July 2026