Contact information
Contact details
The New Vision Optics team is happy to help with questions about products, orders, payment, shipping, returns and exchanges.
Store: New Vision Optics
Location: Al Buraimi Governorate, Sultanate of Oman
WhatsApp: 71120244
Email: info@nvooman.com
Website: www.nvoshop.com
Order enquiries
Please contact us on WhatsApp at 71120244 to:
- Send proof of payment.
- Confirm an order or update delivery details before dispatch.
- Ask about order status or a tracking number.
- Request cancellation before the order is handed to the delivery company.
- Request a return or exchange.
- Report a faulty or damaged product, with clear photos or video of its condition.
For faster assistance, provide the customer's name and the phone number used for the order.
Complaints and enquiries
Submit complaints or enquiries by WhatsApp or email. We will review them and respond as soon as possible during business days.
Business days are all days except Fridays and official public holidays in Oman.
Security reminder
We will never ask customers to share their bank account PIN, verification code or other confidential banking information.
Official payment instructions are shown in the store. If you are unsure, contact us directly on WhatsApp at 71120244 before making a transfer.
Last updated: 19 July 2026